Liverpool Head and Neck Centre Privacy Policy (updated 10th March 2022)
Welcome to the Liverpool Head and Neck Centre (LHNC) website, an online information, and education service. We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information.
This Privacy Policy applies to all Sites where it is posted. Other affiliated institutions may have their own privacy policies that apply to those sites. You should review those privacy policies in connection with your use of those sites.
How we get the personal information and why we have it
We respect the right to privacy of all visitors to the LHNC website.
The information we collect or that you provide on or through our Sites or by using our services includes:
Records and copies of your correspondence (including email addresses), if you contact us;
Your responses to surveys that we might ask you to complete for research, development, and marketing purposes; this may include information that you voluntarily provide including your name, postal address, email address, age, date of birth, physical characteristics that may personally identify you, sexual orientation, national origin, medical conditions, race, information about any physical or mental disabilities you may have, information regarding your gender at birth and how you currently express your gender identity;
You also may provide information to be published or displayed (hereinafter, "Posted") on public areas of the site;
Information we collect automatically: We collect information about you automatically as you navigate through or use our Site. Information collected automatically may include usage details, IP addresses, session replay and recording technology (recording your movements, clicks, etc. on our Site), and information collected through cookies, web beacons, pixels tags, and other tracking technologies. As you navigate through and interact with our Site, we may use automatic data collection technologies (such as session replay and tracking technologies referred to above) to collect certain information about your equipment, browsing actions, and patterns, specifically:
Usage Details. Details of your visits to our Sites, such as traffic data, location, logs, referring/exit pages, date and time of your visit to or use of our Site, error information, clickstream data, and other communication data and the resources that you access and use on or in the Sites.
Device Information. Information about your computer, mobile device, and Internet connection, specifically your IP address, operating system, browser type;
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access or use certain parts of our Site. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or use our App.
Google Analytics. We may use Google Analytics, a web analytics service provided by Google, Inc. ("Google") to collect certain information relating to your use of our Sites. Google Analytics uses cookies, which are text files placed on your computer, to help our Sites analyze how users use the Sites. You can find out more about how Google uses data when you visit our Sites by visiting "How Google uses information from sites or apps that use our services" (located at https://policies.google.com/technologies/partner-sites).
Surveys
We occasionally survey visitors to our site. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our site. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting LHNC through the listed address
(b) We have a legitimate interest
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you – this is the data you have provided for us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. We will retain your information for as long as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
How to contact us
If you have any concerns or queries about our use of your personal information, you can make a complaint or enquiry to us at the following address:
Name: Julie Crane
Email: J.crane@liverpool.ac.uk
Tel: 0151 794 5903
Address:
School of Health Sciences, Institute of Population Health
Whelan Building, The Quadrangle, Brownlow Hill
University of Liverpool
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk